Customer Stories

Just a quick note of thanks for all of your assistance, commitment, professionalism and dedication during this refinancing process. Everything went extremely smooth yesterday during the final closing and it took all of 30 minutes to get everything signed, sealed and delivered. You were true to your word from day one and your honesty and integrity lined up exactly as you had stated each step of the way. Quite simply you both were spectacular and so kind to always be willing to take my calls and address my concerns anytime I had a question. You were prompt, conscientious, detail-oriented, reassuring and over-the-top customer friendly which made my entire experience a positive one from start to finish. I could always count on you no matter what time of day or night it was… it seemed to me that you were always standing by ready to assist me.

For all of that and so much more, I genuinely, authentically and whole-heartedly thank you both for serving me in the way you did. You far exceeded my expectation and I can say without any hesitation that you have a customer for life! As we say in the military, Bravo Zulu…..well done! Blessings.


We have just refinanced our home and we would like to say thank you especially to Scott Stallings, the best loan officer ever, who walked us through this process and took the time to go the extra mile to ensure that we would be able to meet the qualification to close on the va refinance before we invested time and energy in getting the necessary papers to process our loan and just for sticking with us through the headache of being active duty soldiers in two locations meeting challenges with time and deadlines. It was rocky at best on our part but he had patience and was diligent in helping us through our struggles; he got us what he was certain he could get for us and he ensured all agreements were kept. We were able to skip two months of payments which has helped us with transitioning and we got a great interest rate reduction. We are happy and encourage other veterans to take advantage of this great program. Once again thank you for your help.

—Kenneth & Lorraine

My wife and I recently refinanced our home using the VA streamline loan program. I was able to get my interest rate down almost 2 whole points this reduced our monthly mortgage payment by $500.00 and we had no mortgage payments for two months. This helped us pay down other bills. My loan officer was great, he kept us informed at all times, walked us through all the paperwork, and made the process as painless as possible. All this was done with no money out of our pocket! I highly recommend to any and all veterans to consider using this program to reduce your current VA interest rate and mortgage payments.


I want to take this time to say thanks to Jake & Scott. Not only for their professional but for the patience they showed throughout the process. Whenever a problem would arise they were on it. I will recommend these guys everyday of the week and twice on sunday! Thanks and have fun.


My husband and I recently refinanced one of our investment properties. We got a great interest rate and were able to skip two payments. The customer service was superb. Our loan officer even gave us his cell phone number so we could contact him any time with questions we had. (Who does that??!) He was quick to get back to us when we left messages for him. He was well informed and able to answer all our questions. We are very happy with our new mortgage and are grateful to him for all his help. Thanks again!

—Edson & Jolene


Why choose VA Loan Desk?

A division of Belem Servicing LLC DBA Patriot Home Mortgage
  • books

    Our Experience

    Patriot Home Mortgage and VA Loan Desk finances more homes for veterans than any other VA lender in the United States.

  • compass

    Our Expertise

    Years of experience gives us unmatched expertise that ensures you get the most from your VA benefits.

  • usergroup

    Our Network

    VA Loan Desk’s vast network of lenders throughout the U.S guarantees you the lowest possible VA loan rate.

Call to talk with a VA Loan Specialist.